Terms and Conditions

Delivery Terms

1. Our team will perform the installation manually for WordPress themes and plugins that include the tag “Includes: Manual Installation”. After placing your order, you will need to share your website’s wp-admin login credentials with us so we can perform the installation.
2. Graphic Design, SEO and Other Tools: To receive delivery of the products you purchased in these categories, you us via WhatsApp. We will get back to you.

Customer Responsibilities

1. The customer cannot directly download and use the purchased products. After completing their order, the customer needs to contact us and share their website's admin login information with us so that we can perform the installation.
2. In case of any technical support, the customer must share the username and password of an account with administrator privileges on their site.
3. The customer can only use the purchased products for one site and cannot transfer these products to another domain.
4. By shopping at ThemeEagle.com, all users are deemed to have accepted these terms.

Graphic Design, SEO and Other Tools

1. You can use all of our products as described and within the specified time frame unless the relevant company changes its policy.
2. For products delivered as accounts or keys, compensation is only provided for the first login.
3. For products delivered as accounts, you must clear your browser’s cookies and data before logging in for the first time, and then change your IP.
4. If you use a VPN to change your IP, you may have your accounts closed. We strongly advise against using a VPN.
5. License keys must be used within 12 hours of delivery. The customer is solely responsible for license keys not used within 12 hours.

Order Cancellation and Refund Terms

Wordpress Themes and Plugins

1. Our customers can utilize a 7-day trial period after they have installed the purchased product on their site. If they wish to return within 7 days, they must provide us with the WordPress login credentials of their site. As the license rights of the installed products will have been used, these products will be removed from the site us. Additionally, the activation code will be deleted, and they will not be able to use the returned product. Payment refunds will be processed within 2-7 days
2. If a customer has purchased the wrong product and wishes to exchange it, they must share their site’s administrator login details with us within 7 days, and the will be handled by us. In this case, the customer is deemed to have accepted that the previously purchased wrong product will be removed from their site.
3. In case of violation of the return conditions, we reserve the right to prevent the customer from placing a new order through ThemeEagle. If the same user submits multiple requests within 30 days, we may consider it as an abuse of our return policy and reserve the right to reject the return request.
4. We have carefully selected our products with our expert team to be the most beneficial for your websites in terms of SEO, Speed, Performance, Design, and high traffic.
5. One free installation can be done additionally on the same website.
6. You can backup your website for security purposes before we do the installation.
7. We license themes or plugins that have manual installation performed with a 100% Original Lifetime or 1 Year License. However, since we are not the developers, we can only offer you a 1 year guarantee.
8. You need to make sure you select the correct theme or plugin before purchase.

Note: Due to our noticing abuse of our return and exchange policy, the final decision on returns and exchanges will be made by us. Don’t worry, if there’s a problem on our end, we’ll process your refund immediately.

Graphic Design, SEO and Other Tools

1. We cannot cancel or refund orders for the digital products we offer under any circumstances.